Conflict Management Solutions

Helping businesses and municipalities find effective solutions to difficult internal and community challenges.

Leadership  |  Communication  |  Conflict Management

In both public organizations, as well as in private businesses, leaders work with people who have different perspectives, values, and goals. Combining different visions can lead to new innovative ideas and solutions, but it also can result in conflict. Let’s face it, no matter how well-intentioned an elected official or leader is or how good an employee is at their job, people, in general, are usually not equipped to deal with every conflict, especially the most intense disputes where deep needs and strong emotions are triggered.

Attorney, Pam Whitmore is a Rule 114 Qualified Neutral in the state of Minnesota and has a wealth of experience helping public and private organizations work through and thrive after conflict. She concentrates her practice in helping individuals, particularly group decision-makers, learn how to manage conflict and work more collaboratively on making better, more effective decisions. The holistic problem-solving approach prioritizes participants engaging each other, learning perspectives, sharing interests, and striving for integrative solutions. All of this leads to improved communication and healthier relationships and often spurs better policy making, strategic planning, and more cohesive workplaces. Of course, sometimes traditional mediation better suits the situation, and Pam offers that service as well.

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"I was so pleased with our session...I think the individuals there really enjoyed it and it will keep us centered on our mission. I appreciate all the time and work for the session, I think it will be helpful." Change Management Client
"Thank you for facilitating the session! I think council members took away how they could be better and raised to a more conscious level. I was encouraged to hear how members were going to ask questions of staff ahead of time and also felt support to run meetings tighter. This exceeded my expectations!" Team Building & Collaboration Client
"I thought that was a very good training session last night. You did an excellent job of facilitating the discussion. I know I will be a better team player as a result of what I learned." Team Building & Collaboration Client

The Eckberg Lammers collaboration team provides customized workshops, trainings, skill building, strategic planning and/or conflict management services to all types of entities – both public & private. Services and Workshops include:

  • Conflict Facilitation Workshops
  • Change Management Session
  • Organizational Assessments
  • Alternative Collaboration Services
  • Facilitated Dialogue: Conflict Management
  • Facilitated Dialogue: Difficult Conversations
  • Facilitated Dialogue: Communication Pitfalls & Leadership
  • Public & Private Engagement
  • Community Engagement
  • Mediation
  • Effective Communication Strategies Training
  • Strategic Planning /Priority Setting
  • Workplace/Employment Investigations
  • Workplace Training
  • Leadership coaching & mentorship
  • Individual Conflict Coaching
  • Customized Problem Solving Solutions
  • Good Governance Best Practices
  • Roles/Responsibilities Education
  • Meeting Management Training & Public Comment Best Practices
  • Process for Successful Public/Private Projects
  • Civic Engagement
  • Data Practices & Open Meeting Law Pitfalls
  • Social Media Use for Connecting, not Dividing
  • Social Media Use in the Workplace
  • Team Building

If you don’t believe that your case can be resolved through these alternative methods, Eckberg Lammers also provides Mediation and Alternative Dispute Resolution Services.

Fairmont City Council Talks About Its Division, February 4, 2020, Judy Bryan, Staff Writer, Sentinel

League of Minnesota Cities Conducts Training on Code of Ethics and Conduct with City of Crookston, September 11, 2019, KROX The Voice of the Valley

Nisswa: Communication, roles addressed at council workshop, May 7, 2018, Nancy Vogt, Brainerd Dispatch

League of Minnesota Cities holds workshop to improve Brooklyn Park City Council climate, December 6, 2017, Kevin Miller, Sun Post

Prior to joining Eckberg Lammers, Pam Whitmore worked for several years for the League of Minnesota Cities and League of Minnesota Cities Insurance Trust, offering mediation and customized conflict management services. The above-featured articles are a representation of the services provided through our Conflict Management Solutions.

Conflict Management Solutions Question and Answer


Contact our collaboration team to find out more about what service may be right for your situation. Being in conflict can be stressful and, sometimes, underlying interests of those involved get hidden within positions. Each situation is unique and our team will take time with you to learn more about the situation, to explain various process or education options and to answer any questions about the conflict management process generally.


Certainly many Qualified Neutrals or Facilitators are not lawyers; however, Attorney Facilitators with experience litigating employment and civil rights matters have an engrained ability to identify underlying interests and values involved in situations. This developed instinct enables our Facilitators to assess situations and be able to recommend the best problem-solving solution or training for you and your team.

Additionally, having an attorney who is well versed in the legal parameters provides added benefit to our clients by being able to be a subject matter expert regarding issues causing divide or about which training relates. Of course, with respect to mediations, having a lawyer as the mediator with experience in the area of law at issue benefit parties to mediations.

Finally, with respect to municipal clients seeking assistances, many forget that states, including Minnesota and Wisconsin, have parameters for when and how elected officials can participate in group activities and dialogue. Having an Attorney Facilitator provides comfort to those individuals that the process or training complies with these parameters.


The general framework for each solution varies as each recommended service focuses on the unique situation at hand. However, many of the workshops or trainings include a Pre-Call Conference with individual participants to better customize the experience. The information learned during these pre-meetings better enables the facilitator to develop a relevant frame for the workshop(s). Following the workshop, the facilitator prepares a Summary of Next Steps. For those sessions convened with a specific document as an end goal, such as a strategic planning meeting or process design for engagement, the specific document or plan would follow the session.

Choose Eckberg Lammers to help find solutions to your organizations' challenges.

Call 651-439-2878 or send us an e-mail to schedule a consultation.

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